FAQ

✍ Traditional satellite dish requires the customer to install a dish on their whereabouts. IPTV offers a unique solution and it’s a direct contrast to traditional television programming, which is delivered through traditional cable and satellite signals. IPTV gives you the ability to continuously stream source media through an internet connection, which is more efficient than other traditional media. IPTV provides higher quality and is cheaper than traditional satellite service.

✍ IPTV is typically delivered and distributed by an IPTV service, which delivers three classifications of services, namely:

• Live Television — allows users to watch live television transmissions with minimal latency, without or without interactivity, and without being just like traditional TV broadcasts. This uses the Internet Group Management Protocol (IGMP) version 2.
• Time-Shifted Media — also known as digital video recordings, this allows users to enjoy broadcast television on a time-delay using digital recordings of television shows without DVR devices. This allows users to watch and re-watch replays of their favorite shows or live events from an interactive menu.
• Video-On-Demand — users are able to choose videos of their favorite shows from a catalog and can watch them as many times as they want. This feature makes use of unicast transmission with the Real-Time Streaming Protocol.

✍ IPTV requires a subscription, an Internet connection with a recommended speed of at least 10 Mbps/download and 4 Mbps/upload, an application installed from the menu of the functional smart TV, or non-smart TV connected to an IPTV box or Android box.

▶ Using the speed test server (eg. speedtest.net) to test your internet connection will give you knowledge of the overall average internet speed available to you.

✍ Often traveling? Take your device – Android box, Apple TV, set-top-box, Fire TV stick, smartphone, laptop, or tablet PC, and watch your favorite programs on the go or at the temporary destination.

✍ Please pay attention that one subscription can be used on one device at the same time.

✍ You can pay through the following payment methods: Bank to a bank account, PayPal, Skrill, Revolut, Western Union, Moneygram, Bitcoin, and more.

✍ Subscription starting to be active from the moment you will receive your activation. A simple example. Jason subscribed for 6 Months on May 1st at 11:55 PM and activation credentials were received May 2nd at 00:10 AM. Jason’s subscription is starting to be active from May 2nd, 00:10 AM for the next 6 months.

▶ Check your network connection, reboot your device, and restart the application.

▶ If you have a PC/laptop, connected to the same internet network check if you are not overloading your network with downloading or watching movies, etc. on these devices.

▶ It is recommended to use an internet connection through a LAN (Ethernet) cable to devices and not via Wi-Fi.

▶ Reboot your device and wait for 30 seconds before turning back on.

▶ If your network connection is not an issue, please check whether your subscription link is used on other devices.

▶ Check the download speed on the actual device that is streaming our service – you may have 50 Mbps on your computer, but the device could be considerably slower, indicating a problem on your internal network.

▶ If you are using a low-end device, please check for any high processor demanding applications running in the background that can be stopped.

▶ Check if your Internet Service Provider is eventually having issues in your area.

▶ Try uninstalling and reinstalling your application – you will not lose your activation.‎

✍ Please have in mind the first and foremost that we strive to provide the highest level of service at discounted rates.

✍ If a channel is down, we will do our best to restore it as soon as possible.

☟ Please use the guidelines below before reporting an issue with a channel:

▶ Wait for a couple of minutes. Maybe it happens at the same time when we reboot and swap channels so may the channel will be back soon again.

▶ If this is happening on all channels than you need to check on your end first.

▶ Reboot your device and wait for 30 secs before turning back on. Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wi-Fi.

✉ If none of the above-mentioned options works for you, please don’t hesitate to Contact Us. We will respond to your request as soon as possible.

▶ If the stream is pausing when you are watching a channel, select and open another channel, then return to the previous one to see if it’s in progress. This issue may arise due to a short transmission breach, so the software stopping under these conditions.

✍ Sometimes you may have to experience buffering on channels due to low internet speeds or high internet traffic.

▶ If multiple users are expanding the bandwidth at the same time, try disconnecting other users and double-checking the connection.

▶ Also, the buffering may occur when using Wi-Fi, which is not a fully recommended IPTV connection option. As mentioned before, to enjoy continuous viewing, you need a direct connection to a LAN (Ethernet) cable with an adapter to power your device. If this is not possible, try to bring the box closer to the router.

▶ Another solution for the buffering issue is to press “pause” for 10-15 seconds and resume – most of the time that will eliminate the need to buffer.

✍ We cannot promise that all channels will work properly as a result of your internet speed, the technical difficulties of the individual channels used, or the technical difficulties of the device/application/program.

✍ Make sure that your account is not used on another device. One subscription can only be used on one device at a time. Otherwise, as a result of automatic security, your account will be banned.

✍ We can only restore it twice for one subscription. If your account is banned again after restoration, please contact us.

✍ Abusing our service with using multiple devices for one subscription be aware that we may permanently ban your subscription.

▶ Did you give us the correct MAC address?

▶ Have you tried clearing your app’s cache then restarting your device?